We believe that a successful relationship is built on exceeding expectations.
What you can expect from us:
To be available when you need us: We offer convenient early morning and late afternoon appointments. If you ever have an urgent concern and need to see or speak to a doctor after hours, don’t hesitate to call. Dr. Choi’s personal cell number will be given after the initial visit.
To respect your time: We are very aware that your time is important. With this in mind we’ve created policies and procedures to reduce your wait. We make every attempt to stay on schedule. Occasionally, someone requires more time than expected, causing us to fall behind. If ever you feel that your wait was excessive, please let us know. We will make amends.
To listen to your concerns: From your initial consultation with the doctor through your last visit you’ll see that we really do listen and are eager to hear what you have to say. You will be heard and we will listen intently. We will communicate openly. We will educate you, with focus on you. We will work as your partner in health.
To provide exceptional care: Our goal is to provide the best Chiropractic care available. We strive to provide you with the most effective techniques available to relieve your pain quickly. Our team is skilled, knowledgeable, friendly and helpful. We offer a satisfaction assurance; if you ever feel that a visit did not meet your expectations, please tell us. We will resolve your concern or you won’t pay for that visit. (This does not imply a guarantee of treatment success. Requests for refunds must be in writing and submitted within 24 hours of the appointment you are disputing.)
To recognize our limitations: If there is ever a time that we cannot help you or we believe that another specialist or facility may better serve you, we will refer you. We will only recommend what we sincerely believe is in your best interest.
What we expect from you:
To show up for your scheduled appointments: We request that you kindly give at least 24 hours notice if you are unable to keep a scheduled appointment.
To follow the doctors’ recommendations: You may be asked to modify or limit your activity and will be taught stretching and strengthening exercises. To fully benefit from our care, it is very important that you follow the advice as prescribed.
To pay your bill: Insurance deductibles and co-payments are due at the time of service. For our uninsured patients, payment is due when services are rendered unless other “hardship” arrangements have been made with the office management. We have teamed up with ChiroHealthUSA to make our care more affordable. Please inquire!
To tell others about your experience in our office: We are very grateful for your referrals and encourage you to tell others about our office. Chances are we can help them too!
Your First Visit
During your first visit, we’ll ask your medical history, current condition, and if you had any injuries sustained from sports, car accidents or other physical traumas. We’ll have a thorough examination. Our examination is quite comprehensive to make sure we find out what’s causing your problem. During the examination, you can expect us to ask you to complete a metabolic questionnaire, vital assessments (height, weight, BP, BMI, body composition & etc.), postural analysis, perform various functional movement tests, neuro & ortho exams and x-rays, if deemed necessary.
The initial visit usually takes about 45-90 minutes. Our doctors DO NOT adjust you on the first visit. This is because your overall exam findings must be carefully analyzed. If you are in significant discomfort, your doctor may decide to provide some physiotherapy to alleviate your symptoms. We will schedule you to come back at your earliest convenience for a follow-up visit, where the doctor will go over your exam findings. We call this a Report of Findings visit.
Your 2nd Visit, Report of Finding
As the name says, we report to you what we found on your initial examination. We will first tell you what’s wrong. If it’s something we can help, we’ll tell you how and how long you can expect to treat with us. For your specific condition, we’ll provide you with evidence based research studies to support certain techniques and modalities we will implement. Your doctor will give you set of stretches and strengthening exercises for you to do at home so you can be an active participant in your own recovery. You not only get a print-out of your “homework” but you will be able to see easy-to-follow video demonstrations of each exercise on any smart devices or computer. Also, our doctor will analyze your overall health into something you can easily understand. You will receive a Wellness Score. No matter what kind of Wellness Score you receive, whether A, B, or C (hopefully not D or F), you can be assured we will help you improve your health, Wellness Score. And we’ll tell you how much. We will be upfront about the cost and provides some payment options for your preference. Once we agree to a certain treatment and payment plan, we will start your treatment right away.
|Monday||9:00am - 12:00pm|
2:00pm - 6:00pm
|Tuesday||1:00pm - 6:00pm|
|Wednesday||9:00am - 12:00pm|
2:00pm - 6:00pm
|Thursday||1:00pm - 6:00pm|
|Friday||8:00am - 12:00pm|
& Self Time